Gotta love the cell phone companies

I was finally eligible for a new cell phone last Saturday (but I was departing for my mission trip to Nicaragua). So, I waited until this Sunday to go and get my new one. I was quite excited, because I had the same stinking phone for two years. I could barely hear my husband and it was cracked all over the place (to no fault other than my own).

I went into the store Sunday after church, to find the store’s AC had been broken. That’s okay, I just spent a week near the equator. I really wanted my new phone. I picked one out, and made my purchase. Just one thing left to do, transfer my huge telephone directory from my old phone to my new one. After the sales person tried for a couple of minutes, he said that the phone was too new and he didn’t know how to do the transfer. I would need to come back when a tech was there.

I went back today to get the transfer done. I waited patiently in line, and when it was my turn, they asked was I need and quickly obliged. When they handed over my new phone after about two minutes with all of the numbers on it, they told me it was going to be $10. I said, “You’re kidding, right?” The guy said, “no, ask anybody on the floor.” I quickly told him that I was not going to pay $10 and that I have never paid that before with other new phones. Nobody had mentioned this to me the previous day, and if they had, I would’ve programmed in the numbers by myself and not wasted the time in line at the store another day.

I guess I made a big enough fuss and they guy didn’t feel like dealing with me, because he said he would give it to me this time, but next time he would charge me. Now, $10 isn’t a huge amount of money, but when you buy a new phone, the least they can do is transfer your phone book? Is that too unreasonable of a question to ask?